Refund policy
RETURNS & REFUNDS
At ThinkBaby®, we strive to provide our customers with the highest quality products and the best shopping experience. If, for any reason, you are not completely satisfied with your purchase, please refer to our return policy outlined below.
- Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The return request must be made within 14 days of receiving the item.
- Please note that we do not accept returns for items that are damaged, altered, or used.
- Return Process
To initiate a return, contact our customer service team at info@thinkbaby.shop with your order number, a description of the issue, and any photos or supporting documentation. Our team will review your request and provide further instructions if your return is approved.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Late or Missing Refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact our customer service team at info@thinkbaby.shop.
- Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please email us at info@thinkbaby.shop with your order number and a description of the issue, along with any photos or supporting documentation.
- Exceptions
Some products may be exempt from our return policy, such as gift cards or personalized items. If a product is non-returnable, it will be clearly indicated on the product page.
By purchasing from our website, you agree to adhere to our return policy. If you have any questions or concerns, do not hesitate to contact our customer service team at info@thinkbaby.shop. We are here to assist you and ensure a satisfactory shopping experience with ThinkBaby®.